Frequently Asked
Questions

You must be at least 21 years old to register and play at june365. This is a strict requirement under Philippine law and PAGCOR regulations — not just a june365 policy. Every account goes through a KYC (Know Your Customer) age verification process. If you cannot verify that you are 21 or older, your account will be suspended and any deposits returned. We take this seriously to protect young Filipinos from the potential harms of gambling.

june365 accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS / GSIS ID
• PRC Professional ID
• Voter's ID
• Postal ID

You will also need to submit a selfie holding your ID and, for withdrawal verification, proof of your payment method (e.g., a screenshot of your GCash account showing your registered name). Documents are reviewed within 24 hours on business days.

No. june365 strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of all balances. If you have forgotten your login details, use the password reset function on the june365 Login page rather than creating a new account.

Go to the june365 Login page and click "Forgot Password." Enter the email address registered to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact june365 support via live chat and our team will assist you with identity verification and account recovery.

june365 supports the most popular Philippine payment methods, including:

• GCash — the fastest and most popular option for Filipino players
• PayMaya (Maya) — instant deposits via the Maya app
• BPI Online Banking — Bank of the Philippine Islands
• BDO Online Banking — Banco de Oro
• Metrobank Online — Metropolitan Bank & Trust

All deposits are processed in Philippine Peso (₱). No cryptocurrency or foreign currency deposits are accepted at this time.

The minimum deposit at june365 is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for AML compliance purposes.

GCash and PayMaya deposits are instant — your june365 balance is updated in real time as soon as the transaction is confirmed. Bank transfers (BPI, BDO, Metrobank) typically take 15 to 30 minutes during business hours, and up to 2 hours during evenings and weekends. If your deposit has not appeared after 2 hours, contact june365 support via live chat with your transaction reference number and we will investigate immediately.

june365 does not charge any fees on deposits. However, your payment provider may apply their own transaction fees — for example, GCash charges a small service fee on some transactions. We recommend checking your GCash or bank app for any applicable charges before completing your deposit. june365 absorbs all processing costs on our end to keep your gaming experience as affordable as possible.

Log in to your june365 account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method you used to deposit, in line with our anti-money laundering policy.

june365 processes withdrawal requests within 1 to 3 hours for verified accounts during normal operating hours. GCash and PayMaya withdrawals are typically the fastest — most players in Manila, Cebu, and Davao receive their funds within the hour. Bank transfers to BPI, BDO, and Metrobank may take up to 1 business day depending on the bank's processing schedule. Withdrawals submitted after 10 PM may be processed the following morning.

The minimum withdrawal at june365 is ₱200. The maximum single withdrawal is ₱500,000 per transaction for fully verified accounts. If you need to withdraw more than ₱500,000, you can submit multiple withdrawal requests. High-value withdrawals above ₱100,000 may require additional identity verification in compliance with BSP and AMLC regulations in the Philippines.

Common reasons for withdrawal delays or declines at june365 include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your available withdrawable balance
• Your account has been flagged for a routine security review
• The payment method details do not match your registered account name

If your withdrawal has been pending for more than 4 hours, contact june365 support via live chat with your withdrawal reference number for a status update.

june365 offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of your registration — bonus offers can change, so always check the current promotion before depositing. To claim your welcome bonus, opt in during the deposit process. The bonus will be credited to your account automatically once your deposit is confirmed.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games at june365 contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming.

Yes, you can forfeit an active bonus at june365 through your account settings under the "Bonuses" section. Be aware that forfeiting a bonus will also remove any winnings generated from that bonus. If you prefer to play without bonus restrictions, you can opt out of bonuses entirely before making a deposit — just deselect the bonus offer during the deposit flow. Contact june365 support if you need help managing your bonus status.

june365 offers a wide variety of games tailored for Filipino players, including:

• Slots — hundreds of video slots from top providers
• Bingo — classic and modern bingo variants
• Relax Fishing — the popular fishing arcade game
• Mahjong Ways 2 — the fan-favourite Mahjong-themed slot
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Table Games — RNG versions of classic casino table games

New games are added regularly. Check the june365 Casino page for the latest additions.

Yes. All games at june365 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are internationally recognised studios whose RNG systems are independently audited by third-party testing laboratories. Live casino games are streamed in real time from professional studios with real dealers, adding an additional layer of transparency. june365 operates in alignment with PAGCOR's standards for fair gaming.

Absolutely. june365 is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile site is responsive and loads quickly even on standard Philippine mobile data connections. For the best experience, we recommend using a stable WiFi connection when playing live casino games or high-definition slots.

june365 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information — including GCash account details and bank credentials — is never stored on june365 servers. Payments are processed through secure, PCI-DSS compliant payment gateways. We also comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, see our Privacy Policy.

If you suspect that someone else has accessed your june365 account without your permission, take these steps immediately:

• Change your password right away via the june365 Login page
• Contact june365 support via live chat to report the incident and request a temporary account lock
• Review your recent transaction history for any unauthorised activity
• Change the password on your registered email account as well

Our security team will investigate and respond within 2 hours. We take account security very seriously and will work with you to secure your account and recover any losses caused by unauthorised access.

june365 provides a full suite of responsible gaming tools available to every player at no cost:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap the amount you can lose in a given period
• Session Time Limits — set a maximum play session duration
• Reality Checks — periodic pop-up reminders showing your session time and spend
• Cool-Off Periods — take a break of 24 hours, 7 days, or 30 days
• Self-Exclusion — exclude yourself for 30 days, 90 days, 6 months, 1 year, or permanently

Access all these tools from your account settings under "Responsible Gaming." For more information, visit our Responsible Gaming page.

To self-exclude, log in to your june365 account, go to Account Settings, and select "Responsible Gaming." Choose "Self-Exclusion" and select your preferred exclusion period. The exclusion takes effect immediately — you will be logged out and unable to log back in for the duration. Self-exclusion cannot be reversed early, by design. If you need help activating self-exclusion, contact june365 support via live chat and our team will process it for you right away, no questions asked.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR operates responsible gaming programs and can assist with national self-exclusion registration. The National Center for Mental Health (NCMH) in Mandaluyong City provides counselling services for behavioural addictions. june365 support is also available 24/7 via live chat — our team is trained to assist players who need help managing their gambling. You are never alone, and reaching out is always the right move. Visit our Responsible Gaming page for more details.

june365 offers 24/7 customer support via live chat — the fastest way to get help. Look for the chat icon on any page of the june365 website. Our support agents are Filipino-speaking and English-speaking, so you can communicate in whichever language you are most comfortable with. For non-urgent matters, you can also reach us by email at [email protected] — we aim to respond to all emails within 4 hours.

june365 support is primarily available in English and Filipino (Tagalog). Our agents are based in the Philippines and understand the local context — whether you are calling from Quezon City, Makati, Cebu, or Davao. We are here to help you in a way that feels natural and comfortable, without the stiff corporate tone you might get from international support centres.